Return and Exchange Policy

Our Promise

At Rurin Wear we take the quality of every order very seriously. Before your kurti is packed and dispatched it goes through a thorough quality check to ensure you receive exactly what you ordered  in the right size, right color, and perfect condition.

We want every Rurin Wear customer to have a smooth and enjoyable shopping experience.

Return Policy

We currently do not accept returns or exchanges for reasons such as change of mind, incorrect size selected by the customer, or personal preference changes after purchase.

We genuinely want you to be happy with your purchase. So before placing your order we strongly encourage you to:

• Go through our size chart carefully  it is available on every product page

• Read the full product description including fabric, length, and fit details

• Look through all product photographs

• Reach out to us on WhatsApp or email before ordering if you have any doubt about sizing or the product  our team is always happy to help you choose the right piece

A little time spent before ordering goes a long way in making sure you love what you receive.

When We Accept Returns

We completely own our mistakes. If an error has occurred from our end we will resolve it for you immediately at no cost. We accept returns and offer full refunds or replacements in the following cases:

✅ You received a wrong product  different from what you ordered 

✅ You received a wrong size  different from what you selected at checkout 

✅ You received a damaged or defective item 

✅ Your package arrived with a missing item

In all of the above cases the return pickup will be arranged by us and you will not have to bear any shipping cost.

How to Report an Issue

If you have received a wrong, damaged, or defective item please contact us within 48 hours of delivery with the following details:

1. Your order number

2. A clear description of the issue

3. Photographs of the item received and the outer packaging

📧 Email: rurinwear@gmail.com

Our team will get back to you within 24 hours and make sure your issue is resolved quickly and fairly.

Refund Process

Once your return is verified and approved by our team:

• We will initiate your refund within 2 to 3 business days

• The amount will be credited back to your original payment method

For Cash on Delivery orders please share your bank account number and IFSC code when raising the issue so we can process your refund smoothly via bank transfer.

Important Notes

• All return requests must be raised within 48 hours of delivery with supporting photographs

• Items must be unused and in original condition with tags attached to be eligible

• Refunds are processed only to the original payment source

• We do not issue cash refunds under any circumstances

Contact Us

📧 Email: rurinwear@gmail.com